Privacy Policy

At SupportCrusader, we respect the privacy of our users ("Users" or "you") who visit our platform, use our services, and interact with our product, including but not limited to creating projects and assigning users for ticket management. This Privacy Policy explains how we collect, use, share, and protect your information when you use SupportCrusader.

Information We Collect

Through the standard operation of our servers and software, certain technical data is automatically collected when you access our Service, including but not limited to:

  • Log-in details
  • Company/Organization details
  • Project names and descriptions
  • User assignments for tickets
  • Interaction with support tickets (e.g., comments, status updates)
  • Device information (e.g., IP address, browser type, operating system)

How We Use Your Information

We use your information to:

  • Provide and maintain our Service
  • Communicate with you regarding your account or changes to our policies
  • Analyze how users interact with the Service
  • Detect, prevent, and troubleshoot technical issues
  • Enforce our Terms of Service.

Sharing Your Information

We do not sell your personal information to third parties for their marketing purposes. We may share your data under the following circumstances:

  • With service providers who assist us in providing the Service
  • When required by law or to protect the rights and safety of our Users, including but not limited to a legal obligation
  • In connection with corporate transactions such as mergers, acquisitions, or sales of assets.

Data Retention

We will retain your data for as long as necessary to provide the Service to you and for legitimate business purposes (such as maintaining records required by law). We may anonymize your data after it has been used for its intended purpose to prevent re-identification, but we reserve the right to continue using de-identified data.

Data Security

We take appropriate technical and organizational measures to protect the information you provide against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, and other illegal forms of processing. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee its absolute security.

Your Rights

You have the right to:

  • Access and receive a copy of your data
  • Rectify or update your personal information
  • Request deletion of your personal data
  • Object to our processing of your information

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@supportcrusader.com.

By using our Service, you consent to the collection and use of your information as described in this Privacy Policy.

Last Updated: October 12, 2024